Frequently asked questions
Questions about Cancellations & Refunds
To cancel your order please write to us at care@bigmantheory.com
Yes, we can modify/change your shipping address provided you contact us within 2 hours of placing your order, and if it is before the order has been dispatched.
To get your refund please contact us at our customer support at care@bigmantheory.com .Our executive will initiate the refund process as per your original method of payment. If its (debit/credit card, bank, wallet, etc) you will get the refund within 5 working days of receiving the request from you.
For any questions regarding our refunds & exchange, please contact us at care@bigmantheory.com
In case of damaged/wrong products, please reach out within 3 days of receipt of the products by email to care@bigmantheory.com
Questions about Orders & Shipping
- "My Orders" section on the website by logging in with your registered email address
- link shared with you via SMS and Email, once order is shipped.
- Connecting with our Customer Care and we'll confirm you the tracking details with status
Once you place your order you will receive a confirmation Email and SMS. It will include your order number and estimated time of delivery.
No
We aim at delivering the products as fast as we can. The order will take 3-8 working days to be delivered. However, due to unforeseen circumstances like bad weather, flight delays, improper logistics infrastructure etc. the delivery might take longer.
Kindly give us a call at customer support to expedite delivery. We can ensure delivery on a prepaid order and not on the COD orders and it can vary region to region.
Big Man Theory holds complete right to change/withdraw/revoke/cancel any order or offers at any given time without any prior knowledge or information to the customers.
Support & Feedback
We love to hear from you. To leave feedback, you can write to testimonials@bigmantheory.comTo get in touch with our customer care executive, write to us at care@bigmantheory.com