Frequently asked questions
Questions about Cancellations & Refunds
To cancel your order please write to us at email@example.com
Yes, we can modify/change your shipping address provided you contact us within 2 hours of placing your order, and if it is before the order has been dispatched.
To get your refund please contact us at our customer support at firstname.lastname@example.org .Our executive will initiate the refund process as per your original method of payment. If its (debit/credit card, bank, wallet, etc) you will get the refund within 5 working days of receiving the request from you.
For any questions regarding our refunds & exchange, please contact us at email@example.com
In case of damaged/wrong products, please reach out within 3 days of receipt of the products by email to firstname.lastname@example.org
Questions about Orders & Shipping
- "My Orders" section on the website by logging in with your registered email address
- link shared with you via SMS and Email, once order is shipped.
- Connecting with our Customer Care and we'll confirm you the tracking details with status
Once you place your order you will receive a confirmation Email and SMS. It will include your order number and estimated time of delivery.
We aim at delivering the products as fast as we can. The order will take 3-8 working days to be delivered. However, due to unforeseen circumstances like bad weather, flight delays, improper logistics infrastructure etc. the delivery might take longer.
Kindly give us a call at customer support to expedite delivery. We can ensure delivery on a prepaid order and not on the COD orders and it can vary region to region.
Big Man Theory holds complete right to change/withdraw/revoke/cancel any order or offers at any given time without any prior knowledge or information to the customers.
Support & FeedbackWe love to hear from you. To leave feedback, you can write to email@example.com
To get in touch with our customer care executive, write to us at firstname.lastname@example.org