Frequently asked questions

Questions about Cancellations & Refunds

1How can I cancel my order?

To cancel your order please write to us at 

2Can I modify my shipping address after the order has been placed?

Yes, we can modify/change your shipping address provided you contact us within 2 hours of placing your order, and if it is before the order has been dispatched.

3How will I get refund for the cancelled order?

To get your refund please contact us at our customer support at .Our executive will initiate the refund process as per your original method of payment. If its (debit/credit card, bank, wallet, etc) you will get the refund within 5 working days of receiving the request from you. 

4Return and Exchange policy

For any questions regarding our refunds & exchange, please contact us at
In case of damaged/wrong products, please reach out within 3 days of receipt of the products by email to 

Questions about Orders & Shipping

1How can I track my order?
You can track your order through
- "My Orders" section on the website by logging in with your registered email address 
- link shared with you via SMS and Email, once order is shipped.
- Connecting with our Customer Care and we'll confirm you the tracking details with status
2I have placed an Order. How do I know if it’s confirmed?

Once you place your order you will receive a confirmation Email and SMS. It will include your order number and estimated time of delivery.

3Are there any shipping charges?


4How long will my order take to arrive?

We aim at delivering the products as fast as we can. The order will take 3-8 working days to be delivered. However, due to unforeseen circumstances like bad weather, flight delays, improper logistics infrastructure etc. the delivery might take longer.

5Can you expedite my product on priority?

Kindly give us a call at customer support to expedite delivery. We can ensure delivery on a prepaid order and not on the COD orders and it can vary region to region.

6Can BIG MAN THEORY Cancel/revoke my order?

Big Man Theory holds complete right to change/withdraw/revoke/cancel any order or offers at any given time without any prior knowledge or information to the customers.

Support & Feedback

We love to hear from you. To leave feedback, you can write to 
To get in touch with our customer care executive, write to us at 


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